WHITE SHORE DELIVERY AND RETURNS INFORMATION

DELIVERY

Delivery is only possible within the United Kingdom and Channel Islands.

It is our aim to dispatch orders received before 1pm Monday-Friday on the same day where possible.

Goods that are in stock and supplied within the UK will normally be dispatched within 1-3 working days of acceptance of order.

Where specific delivery dates have been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of the Goods shall be made to the Buyer’s address specified in the Order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

DELIVERY CHARGES

Our delivery charges are based on the weight of the items you wish to purchase and your location. Our website will automatically calculate delivery charges for orders in the United Kingdom when you add items to your shopping crate. To place an order outside of the UK please contact us for a delivery quote.

We ship the majority of orders using Royal Mail 1st Class, 2nd Class and the Standard Parcels Service. Our current prices are:

We believe in fair prices and reflect this by setting our delivery charges in line with the actual cost of sending them. We do not make a profit on postage!

(*) Please note that the headings "Small", "Medium", "Large" and "Very Large" are guides only as an order consisting of one small but heavy item may cost more than several lighter items.

CANCELLATION AND RETURN

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

You have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller using the "Contact Us" page within 7 working days after the day on which you receive the Goods to request an RMA (Return Merchandise Authorisation) Number. Please ensure that your full name and order number are quoted.

The Seller will then contact you with an RMA Number, the returns address and instructions. The RMA Number must be clearly marked on the return packaging. Goods must be returned to the returns address supplied with the RMA Number. Any returns made to the business address will not be accepted and you may be subject to additional charges. The right to cancel does not apply to contracts for the supply of Made to Order items as clearly marked on the Website.

Goods must be returned in their original packaging and delivery packaging by the Buyer at the Buyer’s expense and should be adequately insured during the return journey. Returns must be received by us no more than 10 days after we have sent you an RMA Number and return instructions. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If we have not received your return within the 10 days after sending you an RMA Number then we are entitled to deduct the cost of recovering the order from you, up to the cost of your order.

Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.