WHITE SHORE PRIVACY POLICY

INTRODUCTION

White Shore values and respects your privacy.

This Privacy Policy relates to our use of any personal information you provide to us through our website.

INFORMATION COLLECTION

We collect the minimum amount of information from you in order to process your orders. Information may be collected in the following ways:

1. Direct customer input – this is where we ask you for your personal information such as name, address, telephone number and email address in order to process your order.
2. Indirect queries – we use an external payments provider to process all credit and debit card purchases and we therefore must ask them to authorise your payments.
3. Website activity – in line with other websites, access to White Shore is logged. We may use this information to better serve our customers, such as identifying the most and least popular pages on our website.

INFORMATION USE

The personal information that you supply may be used in the following ways:

1. To process your orders and to deliver them to you.
2. Marketing – from time to time we would like to inform you of special offers, new products or events from White Shore. We will only use your email address for this purpose and only if you have previously elected to receive our newsletter/promotional emails. You can unsubscribe at any time by visiting the "Your Account" section of our website.
3. Regardless of whether or not you have subscribed to our marketing emails, we will always send you order confirmations, status updates and any other emails relating to your order.
4. We will only call you if there is a problem with your order and never to try and sell you something.

COOKIES

A cookie is a small file that is saved on your computer when you visit a website. We use cookies to store session information so that our website is able to identify you from other visitors for the purpose of the shopping crate/purchase process. We use both permanent and session cookies and therefore these must be enabled in your browser. If you have them turned off you will not be able to make any purchases on our website or any other website that uses similar technology.

DISCLOSING INFORMATION

We will not sell, distribute or otherwise disclose your personal information to any third parties, except for the following reasons:

1. Payment Processing - credit/debit card payments are processed by our external payments provider, PayPal. For this reason it may be necessary to provide them with your personal information in order for them to process and authorise your payment to us.
2. Delivery Processing – your details will be used to notify our delivery service/courier of where your order should be delivered.
3. Where legally required to do so by law. For example, to combat fraudulent transactions, to comply with the law or to protect our rights.
4. Should White Shore be sold then our customer information may be transferred to the new owner.

DATA RETENTION

The length of time that we may retain your information collected through our website depends on the context in which you provided it.

1. We will keep your information that is necessary in order for us to provide you with our services that you have purchased through this website for as long as it takes us to provide those services.
2. We will keep your customer data on file in order to facilitate processing of your current and future orders. You can request that we delete your customer account file at any time.
3. We will keep records of all transactions you enter into our website.
4. We will keep any other information about you if it is necessary for us to do so in order to comply with the law.

LINKS TO OTHER SITES

Our website may contain links to other sites that are not owned or operated by us. We try to ensure that these links are to reputable sites but we are not responsible for their content, Terms and Conditions, Privacy Policy or the services that they offer.

CHANGES TO THIS POLICY

From time to time we may update this Privacy Policy, so we recommend that you regularly check it before submitting any personal information. This version of the Privacy Policy has been in use since 27th October 2009.

CONTACTING US

If you have any questions or comments about this Privacy Policy please contact:

White Shore
Suite 480
Chynoweth House
Trevissome Park
Truro
TR4 8UN